Overall, the gym has received positive feedback from many users. Customers appreciate the great service provided by the staff, who are often described as friendly and attentive. Many reviews highlight the positive experience users have, from well-managed facilities to the helpfulness of the team members. Some patrons express their desire for more locations with integrated pools, suggesting that a broader offering would be welcomed by the community. Despite the overall satisfaction, there were also reports of customer dissatisfaction regarding specific issues, such as miscommunication about membership benefits and cancellations. Some long-term members voiced frustrations about losing accumulated points without proper notice, which reflects poorly on the gym's customer service responsiveness. The ambiance generally appears favorable, although some patrons feel overwhelmed during peak hours. The mention of not getting answers on the phone indicates that there might be some gaps in service delivery needing attention. Addressing these concerns could enhance the customer experience significantly. Restoring trust with long-term members while further investing in staff training can drive future success for the gym.